Mitchell B Uuo

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Verified Reviewer
| map-marker Cortlandt, New York

Pricing

I already spoke to a customer service representative explaining that the way in which ShopRite handles it's Matzoh promos as compared to other supermarkets appears as if ShopRite has a problem with the Jewish population making them spend more than their competitors free promotions. With ShopRite you need to spend $75 to get it for $5. Others its free with a $40 or $50 purchase. Shoprite an otherwise low price leader is making the Jews pay more. Thats atrocious.
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Preferred solution: An explanation why they’re charging more.

Michael U Aky

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Verified Reviewer
| map-marker Saratov, Volga Federal District

Me siento estafado

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ShopRite - Me siento estafado
ShopRite - Me siento estafado - Image 2
ShopRite - Me siento estafado - Image 3
Compré una tarjeta de robux Delaware 25 díasolares y No a mí deja canjearla, incluso intentar desde varias disposicionestivosi navegaciónegadores, creq que no me la activaron porque solo me dice error, pihacer otra tarjeta que si está activada
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Loss:
$25
Pros:
  • Buenos articulos de venta y buenos precios
Cons:
  • Poco profesionalismo de los cajeros

Preferred solution: La activación de la tarjeta oh otra que ya lo esté

Dominique L Fsr

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Verified Reviewer
| map-marker Woodbridge, New Jersey

Poor customer service/discrimination

ShopRite - Poor customer service/discrimination

On Sunday December 17,2023 around 1:30pm I experienced a horrific interaction with the staff at Shoprite in Woodbridge,NJ. I waited patiently in the self checkout line to purchase my items.

When I finally arrived at the front on the line, the store associate proceeded to ask me how many items I had. I responded back to him that I was unsure and walked over to an open register. When I began to scan my first item, the register immediately stopped working and requested further assistance from a store associate. One of the other associates working self check out, a young lady, came over and tried to override Im assuming what the first young man had entered into the machine.

After several failed attempts she said that she couldnt do anything because he did something in the main system which caused the pause on my register. After he finished assisting another customer I asked him politely if he could fix the register so I could proceed with my purchase. He walked over to me and said no because I had more than twenty items in my cart. I then asked if I could speak to a manager.

There was an older woman at the register next to me who said she experienced the same issue just a couple of days ago where the attendants were rude to her and telling her that she could not use the self checkout lanes.

After several minutes or so, David, who I assumed to be the manager at the time, walked over and asked me what the problem was. I began to explain to him what was going on, while I was discussing the events of the incident he cut me off mid sentence and said it appeared that I had more than twenty items in my cart and I could not use self checkout. I asked David if he was the manager because I did not see the title listed on his name tag, in which he replied no. I then apologized to David by telling him Im sorry to bother you with this issue but I did ask to see the manager.

I asked David if he would be so kind as to get me a manager, someone who I felt might handle the situation. Unfortunately to my surprise the manager did not rectify the situation but only made it worse. When Steve finally arrived at the register I explained to him from start to finish the series of events of the entire situation. I always directed his attention to my cart in which he saw that I only utilized the top portion of the cart, where a small child would sit to put my groceries.

Therefore putting emphasis on the fact that I did not have too many items to use self checkout. In the larger portion of the cart I did have three gallons of Poland spring water and a stack of my reusable bags. I explained to Steve that it might appear that I had a large quantity of items due to the stack of reusable bags which occupied the larger portion of the cart plus the three gallons of water, which were on sale for 3 for $6.00. Steve began to explain what the store policy was about using self checkout.

He then went into saying You people always come in here and curse out the attendants for doing their job and give them a hard time. Totally taken aback by his comment I asked him who he was referring to as you people and reminded him I am not you people '' but I am an individual and I have no connections to any prior incidents that might have occurred. Steve tried to clear up his comment by saying not necessarily you but I just want you to know what we go through on a daily basis. Once again, I reminded him that all incidents should be treated separately and not jointly together.

It was at the moment I felt that I was being placed in a particular group of people and stereotyped due to Steves comment. I immediately thought back to the older woman who said she experienced the same issue a couple of days prior, who was also African American like myself.

I asked Steve if he can take the hold off the register so I can scan my groceries and leave. However, he told me that I would only be able to scan twenty items and would have to go to the back of the line and wait in line again to purchase the rest of my items. I then proceeded to count out my items and had to stack them up on top of the register.

There were a total of twenty three items, including the 3 gallons of water which occupied the bottom of the cart. Steve began the cart into me and was asking one of the attendants to push the cart to the back of the line. I asked Steve to stop pushing the cart because at this point he was pushing the cart into my stomach and I am currently 5 months pregnant. I advised Steve that hitting me with the cart can be considered assault and I would call the police.

He chuckled as if this was an amusing situation. I asked Steve if he can first let me retrieve my reusable bags out of the cart as well as my purse before he starts to move the cart anywhere. At this point I was upset about the poor customer service and just wanted to exit the store. I did not get back in line to purchase the three gallons of water but took them out the cart and placed them on the floor near the register because I shouldnt have to carry my bags to the car when all the other customers have the option to use the cart to push their groceries to the car.

This was my first time visiting this shoprite location due to me just moving into the area.

I was embarrassed, ridiculed, stereotyped, and discriminated against all while trying to purchase some groceries.

The individuals involved definitely need to be retrained on customer service and the importance of customer satisfaction. They should also be strongly encouraged to hide their personal beliefs and judgements regarding others when working in an environment where they will be dealing with different types of people.

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Preferred solution: Apology

User's recommendation: Don’t shop here

4 comments
Guest

This is America. We act and talk civilized.

We have rule that you need to obey. You people think you are above the law. You are not. When you learn to listen, speak, obey, and act like normal, civilied people, things will change.

It is not hard.

Take your attitude elsewhere. People are sick of your kind.

Guest
reply icon Replying to comment of Guest-2479301

People in retail also need to act civilised.

Guest

Ha....I saw your episode on YouTube. Never know when someone is watching and recording your antics....

Guest

This all started because you did not answer how many items are in your cart. I’m not sure and walking away isn’t an answer.

Let me count and if I have too many please tell me what line to go to. That is the proper answer. Then you dug in and ran your fat nasty mouth.

But no. You had to turn it into a Jerry Springer show.

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Mariana W Een

Corned beef dinner

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ShopRite - Corned beef dinner
This was the most outrageous dinner ever! Besides the fact that the ingredients listed were not there( carrots ) the whole dinner was tasteless Beef was fatty and chewy, cabbage not actually boiled, potatoes were ok For the price the quality was deplorable, whoever approved this should be ashamed Bought something similar last year but definitely a better quality I dont think it was shoprite SHOPRITE did a terrible job with it
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Loss:
$30

Preferred solution: Full refund

User's recommendation: DO NOT BUY DINNER IN A CARBORD FRIM SHOPRITE

Hyunok H

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Verified Reviewer
| map-marker Northvale, New Jersey

Employees are Thieves

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ShopRite - Employees are Thieves
ShopRite - Employees are Thieves - Image 2
I placed an online order and purchased four cokes for $16 using a promotion. The online department charged me $9 for each and only gave 3 packs. A few days later, I got an email that says Thank you for your purchase at: SHOPRITE OF NORTHVALE #153. Someone got my refund of 2 x $9.49 on a gift card. I contacted customer service but got no reply.
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Pros:
  • Close to home
Cons:
  • Bad employees

Preferred solution: free online pick up

User's recommendation: don't use online order

Felicia J Dbw

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Verified Reviewer
| map-marker Newark, New Jersey

Why is my delivery charge 28.96 it suppose to be 14.95

ShopRite - Why is my delivery charge 28.96 it suppose to be 14.95
ShopRite - Why is my delivery charge 28.96 it suppose to be 14.95 - Image 2
Im paying more for delivery than Im supposed to it says 14.95 but when I check out its over 28.96 I want to cancel my order if its not going to be what it says its supposed to be it say one thing an charging me another price
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Stephen R Toj

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Verified Reviewer
| map-marker Livingston, Louisiana

To change my location from livington to east orange or Newark NJ

ShopRite - To change my location from livington to east orange or Newark NJ
ShopRite - To change my location from livington to east orange or Newark NJ - Image 2
My car has be damaged that stop me from working at this location I need Newark East orange west orange nj
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Preferred solution: Relocation to east orange

1 comment
Guest

Not sure what you are saying because it is not in English or makes any sense Something about your car is not working. Really good move coming to this website to let shoprite know about it!

LOL!

They will take care of it real fast! LOL!!!!

Seanpaul Fyc

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Verified Reviewer
| map-marker Seaside Heights, New Jersey

The only game in town!

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I haven't been shopping as a consumer at ShopRite locations throughout New Jersey for the past two decades. Recently several of locations in Ocean county were taken over by a different company named saker, formally several stores owned by Pearlmutter family.

Under the previous owners they were pleasurable stores usually had the same employees for many years and they were courteous and cognizant of employees as well as consumers. Since saker has taken over it has been nothing but downhill quality in all stores run by this management. Today as I shopped in one of the locations they were not even prepared for presentation of their holiday promotion. There were no signs indicating what was available under this promotion, no one to help, and most of the employees approached didn't even know about it.

How pathetic for a store of this magnitude. Some of the employees even seemed to be apologetic and obviously it was not their fault. They did not even have a produce type bag for me to put liquid soup so it would not spill. Unfortunately, they are pretty much the only game in town for radius of 20 to 30 miles.

I had recently shopped in a whole foods location, and even though they were more expensive it was a world of difference in every aspect. I truly hope that another major chain could come to the area and give this place some competition. I am not an individual to complain but again since the Saker took over many of the operations they don't even get honorable mention.

I am usually very leery to criticize anyone, but this place deserves no better. Even most of your employees seem to be there only out of the need for a paycheck.

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User's recommendation: Go somewhere else!

Melvin B Juv

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Verified Reviewer
| map-marker Absecon, New Jersey

They fired me no warning they discrimanate me.

Updated by user Apr 08, 2024

Bad experience

Updated by user Apr 05, 2024

Ive worked in this store covering (3) three positions same day time span several times. I made great attendance the years being hired with this store not having any issues which i feel was never ackknowleged. I take the action of this company firing personal and feel...

Updated by user Apr 05, 2024

Nobody wears open toes especially in this weather being it's so cold .He blatantly fabricated the Story which was totally false and i feel discriminated against because i wasnt even asked if this story that he told was accurate, which was totally not true.

Original review Apr 04, 2024
That friday i clock out take my first break we went to wawa and came back i clock in back after i walk again outside the store because i need catch fresh air because that day i struggle of breathing the following day they fired me and night chief boss..never give me a chance to explain my side.because i remember 3 weeks ago i call HR Gemma freeman About my schedule change it without any letting me know he cut my hours and day then mario from morning maintenance Guy he transfer on my shift overnight maintenance without any permission .my hours they give to mario because his white american and me brown he discriminate me..that new store manager the way he talked is so rode because his in the company 30 yrs i dont care how long he.work in this company he supposed to.be nice.kind and humble but his so arrougant.my boss on night crew he has warning but to me he fired.me right away now i have family need my support i have college student im the one help my son on his tuition fee he took all that for me i work hard i work 2 different positions i help both side maintenance and groceries i address my email to the highest corporate Please help my situation .i dont know if this right address my Problem i am not smart on technology..the store manager accusing me theres a white car store manager said i seat inside the car i didnt denied because thats my Ride ,he accused again somebody knock on the door or side wear a fliplops FYI that your cleaning floor Guy ..its means if wear a fliplops is bad guy try to build a lot of reason to fired me..NO.1 Change my schedule no warning NO.2 cut my days cut my hours NO.3 knocking on the door N0.4 white car i seat on the car!!! of course im going home ..i apologized if my grammar is no Good !!!im new in this Country i try my best to learn a lot of things .close my window at shoprite absecon theres a better window open on my next career
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Preferred solution: MY JOB!

Erica D Hwh

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Verified Reviewer
| map-marker New York, New York

Results In Product

ShopRite - Results In Product
Updated by user Feb 01, 2024

I have not had the chance to compare or score on the matter

Original review Jan 28, 2024
The result in your cheese product almost swallowed it I have pictures of the instrument found in your bag of mozzarella cheese shredded
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User's recommendation: Beware

Iris P Yvv

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Home delivery problem

ShopRite - Home delivery problem

I place orders for home delivery frequently. This particular order, #5422****, was delivered but with a disastrous substitution.

I always order Lipton iced tea in the lemon flavor large size. On this order #, I ordered it TWICE. I got one sent correctly but the second part sent INCORRECTLY. NEVER BEFORE has that happened with this product in many orders placed and delivered.

You people sent Snapple instead. I would rather have had NOTHING substituted! Not only that but the bottles were INPOSSIBLE TO OPEN.I tried for a while and finally gave up, giving them to a strong male adult neighbor. Even he was unable to open them and they finally ended up in the trash, still unopened.

I am disappointed and angry about this! If your usual response is to send coupons for the product don't bother.

I wouldn't take Snapple if it were given to me by the truckload, particularly with the difficulty accessing the product inside the bottle. I just wanted to spread my extreme annoyance back to the source and let you know that I am sorely disappointed in ShopRite about this occurrence!!!

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Loss:
$6
Pros:
  • Reliable mostly
Cons:
  • Messes such as this one

Preferred solution: Acknowlegement

1 comment
Guest

Nothing like complaining to shoprite through a website that has nothing to do with them that they will never see. Amazing. LOL.

Toua Bhj
map-marker New York, New York

I want to know why I was Given the ShopRite survey for $100 gift card on March 9 when I read further it said that the survey should have been filled out by November 2023. It is now March 2024.!??

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I have been shopping at ShopRite for 34 years and I have just filled out a survey for the first time and at the end of the survey realized that it was supposed to be forwarded by November 2023 How could it have been if I just received the slip and the information to fill off the survey in March 2024? This is from store number 247 in Livingston New Jersey. My name is Barbara and the phone number is 973-994-****. I would love a callback my name is above
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Amanda W Vgg

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Verified Buyer
| map-marker Bear, Delaware

I went to the Bear Delaware location & was accused of taking iced tea that was either never there or misplaced by them or someone behind me!

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ShopRite - I went to the Bear Delaware location & was accused of taking iced tea that was either...
ShopRite - I went to the Bear Delaware location & was accused of taking iced tea that was... - Image 2

01/07/24 6:27pm Left store noticed in trunk I was missing the 3rd iced tea that was on receipt.Items seem to be missing lately when I return home I said not this time! Came back asked employee was taken to front desk checkout stand.Waited for almost an hour.

Was told they need to check the camera for their mistakes & humiliation. I said can you hurry up time is money. No one would want anything to do with this store if they were ever falsely accused in life.

Finally the guy at the stand allows me to get what I need & leave.This shouldn't have happened in the first place. It should have taken not even five minutes to view I just came back.

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Pros:
  • More varieties of food
Cons:
  • Losing time sometimes ridiculous service missing one item

Preferred solution: Price reduction

User's recommendation: Watch your count & bags always waste more line time & stop carrying about anyone behind you.

Naftuli Vpz
map-marker Clinton, Connecticut

The deals

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How as a customer for over 30 years , can shop rite set up their customers to have the utilize their price plus car . When they keep coming up with ridiculous ways to use it .

Digital, double plus card . In order to get those deals we have to stand in another line after shopping for most of an hour. You have elderly who get early deals but only one day . They want all the deals like the rest of the shoppers.

Dang dumb it down some we just want to shop and go home and deal with our daily lives which is just as difficult. We spent our money ,but at the same time. We have to jump through hoops. Come on!.

The best thing shop rite has ever really had was the can can sale .. everything else is a suckers trip.im just saying...do better shop rite!.

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Pros:
  • Can can
Cons:
  • Double price plus card vs price plus card
  • Digital vs

Preferred solution: Go back to basic price plus card , not that mess that makes shopping much more complicated.!.

User's recommendation: Shop simple and make your life a little bit more better .

Juan M Qqc

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Verified Reviewer

Reply to question

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Definitely not but I'm not surprised. I'm just happy my daughter is out of that place and there stupid policy of blaming everyone for one person fault. Not to mention it was not even my daughter that made the mistake. This is not the military where you blame the whole thing when one soldier messed up.
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Preferred solution: Hope they go bankrupt

User's recommendation: Stay away

Jullien Qam
map-marker Staten Island, New York

Another order delivery late

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I order every week and every I get the call that their delivery will be late. Today it was supposed to be here from 1:00 - 3:00 but was told it will be late somewhere about 6:00 PM. This delivery is really unacceptable since I'm a loyal customer. I thought maybe it was because I always mark the $5.00 tip as NO TIP but I always give $15.00 to the delivery drivers. I'm really giving thought to shopping at Stop n Shop since they do deliver when they say.
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User's recommendation: Don't expect your order on the time you requested.

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