ShopRite

On Sunday December 17,2023 around 1:30pm I experienced a horrific interaction with the staff at Shoprite in Woodbridge,NJ. I waited patiently in the self checkout line to purchase my items.

When I finally arrived at the front on the line, the store associate proceeded to ask me how many items I had. I responded back to him that I was unsure and walked over to an open register. When I began to scan my first item, the register immediately stopped working and requested further assistance from a store associate. One of the other associates working self check out, a young lady, came over and tried to override Im assuming what the first young man had entered into the machine.

After several failed attempts she said that she couldnt do anything because he did something in the main system which caused the pause on my register. After he finished assisting another customer I asked him politely if he could fix the register so I could proceed with my purchase. He walked over to me and said no because I had more than twenty items in my cart. I then asked if I could speak to a manager.

There was an older woman at the register next to me who said she experienced the same issue just a couple of days ago where the attendants were rude to her and telling her that she could not use the self checkout lanes.

After several minutes or so, David, who I assumed to be the manager at the time, walked over and asked me what the problem was. I began to explain to him what was going on, while I was discussing the events of the incident he cut me off mid sentence and said it appeared that I had more than twenty items in my cart and I could not use self checkout. I asked David if he was the manager because I did not see the title listed on his name tag, in which he replied no. I then apologized to David by telling him Im sorry to bother you with this issue but I did ask to see the manager.

I asked David if he would be so kind as to get me a manager, someone who I felt might handle the situation. Unfortunately to my surprise the manager did not rectify the situation but only made it worse. When Steve finally arrived at the register I explained to him from start to finish the series of events of the entire situation. I always directed his attention to my cart in which he saw that I only utilized the top portion of the cart, where a small child would sit to put my groceries.

Therefore putting emphasis on the fact that I did not have too many items to use self checkout. In the larger portion of the cart I did have three gallons of Poland spring water and a stack of my reusable bags. I explained to Steve that it might appear that I had a large quantity of items due to the stack of reusable bags which occupied the larger portion of the cart plus the three gallons of water, which were on sale for 3 for $6.00. Steve began to explain what the store policy was about using self checkout.

He then went into saying You people always come in here and curse out the attendants for doing their job and give them a hard time. Totally taken aback by his comment I asked him who he was referring to as you people and reminded him I am not you people '' but I am an individual and I have no connections to any prior incidents that might have occurred. Steve tried to clear up his comment by saying not necessarily you but I just want you to know what we go through on a daily basis. Once again, I reminded him that all incidents should be treated separately and not jointly together.

It was at the moment I felt that I was being placed in a particular group of people and stereotyped due to Steves comment. I immediately thought back to the older woman who said she experienced the same issue a couple of days prior, who was also African American like myself.

I asked Steve if he can take the hold off the register so I can scan my groceries and leave. However, he told me that I would only be able to scan twenty items and would have to go to the back of the line and wait in line again to purchase the rest of my items. I then proceeded to count out my items and had to stack them up on top of the register.

There were a total of twenty three items, including the 3 gallons of water which occupied the bottom of the cart. Steve began the cart into me and was asking one of the attendants to push the cart to the back of the line. I asked Steve to stop pushing the cart because at this point he was pushing the cart into my stomach and I am currently 5 months pregnant. I advised Steve that hitting me with the cart can be considered assault and I would call the police.

He chuckled as if this was an amusing situation. I asked Steve if he can first let me retrieve my reusable bags out of the cart as well as my purse before he starts to move the cart anywhere. At this point I was upset about the poor customer service and just wanted to exit the store. I did not get back in line to purchase the three gallons of water but took them out the cart and placed them on the floor near the register because I shouldnt have to carry my bags to the car when all the other customers have the option to use the cart to push their groceries to the car.

This was my first time visiting this shoprite location due to me just moving into the area.

I was embarrassed, ridiculed, stereotyped, and discriminated against all while trying to purchase some groceries.

The individuals involved definitely need to be retrained on customer service and the importance of customer satisfaction. They should also be strongly encouraged to hide their personal beliefs and judgements regarding others when working in an environment where they will be dealing with different types of people.

I place orders for home delivery frequently. This particular order, #5422****, was delivered but with a disastrous substitution.

I always order Lipton iced tea in the lemon flavor large size. On this order #, I ordered it TWICE. I got one sent correctly but the second part sent INCORRECTLY. NEVER BEFORE has that happened with this product in many orders placed and delivered.

You people sent Snapple instead. I would rather have had NOTHING substituted! Not only that but the bottles were INPOSSIBLE TO OPEN.I tried for a while and finally gave up, giving them to a strong male adult neighbor. Even he was unable to open them and they finally ended up in the trash, still unopened.

I am disappointed and angry about this! If your usual response is to send coupons for the product don't bother.

I wouldn't take Snapple if it were given to me by the truckload, particularly with the difficulty accessing the product inside the bottle. I just wanted to spread my extreme annoyance back to the source and let you know that I am sorely disappointed in ShopRite about this occurrence!!!

01/07/24 6:27pm Left store noticed in trunk I was missing the 3rd iced tea that was on receipt.Items seem to be missing lately when I return home I said not this time! Came back asked employee was taken to front desk checkout stand.Waited for almost an hour.

Was told they need to check the camera for their mistakes & humiliation. I said can you hurry up time is money. No one would want anything to do with this store if they were ever falsely accused in life.

Finally the guy at the stand allows me to get what I need & leave.This shouldn't have happened in the first place. It should have taken not even five minutes to view I just came back.

How as a customer for over 30 years , can shop rite set up their customers to have the utilize their price plus car . When they keep coming up with ridiculous ways to use it .

Digital, double plus card . In order to get those deals we have to stand in another line after shopping for most of an hour. You have elderly who get early deals but only one day . They want all the deals like the rest of the shoppers.

Dang dumb it down some we just want to shop and go home and deal with our daily lives which is just as difficult. We spent our money ,but at the same time. We have to jump through hoops. Come on!.

The best thing shop rite has ever really had was the can can sale .. everything else is a suckers trip.im just saying...do better shop rite!.

Brookdale Shop Rite Store 215 In Bloomfield NJ

I got threatened by an angry employee at the self check out. On 02/25/24 About 7:40am She said she would have me banned from the Store because my cat food cans exceeded 25 and it was the second time I used self check out with more then 25 items.

I use self check out for cat food because in the past the register employees had fits and yelled at me for giving them all that work.

Too many cat food cans for them to ring up.

I suppose it's a felony crime to buy too many cat food cans and try to ring them up at self check out.

I have spend untold thousands of dollars over the years at that store This wicket woman is at the self check out when the store opens. She doesn't need to have me banned from the store...Im going down the street to Stop and Shop from now on and spend my thousands of dollars a year with them from now on.