
ShopRite
ShopRite Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
ShopRite has 2.7 star rating based on 471 customer reviews. Consumers are mostly neutral.
30% of users would likely recommend ShopRite to a friend or colleague.
- Rating Distribution
Pros: Close to home, Convenient, Good prices.
Cons: Customer service, Poor customer service, Poor customer service today.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
ShopRite has 2.7 star rating based on 471 customer reviews. Consumers are mostly neutral.
30% of users would likely recommend ShopRite to a friend or colleague.
- Rating Distribution
Pros: Close to home, Convenient, Good prices.
Cons: Customer service, Poor customer service, Poor customer service today.Recent recommendations regarding this business are as follows: "Do something with that deli.", "Please do better, customer service is everything", "No purchase was made your staff made me leave my crap at the counter", "Great customer service", "To their credit they gave me a refund with no questions asked. They did contact me and offered a refund but I explained that had already been processed. My main concern was/is selling products that are past sell by date while I understand that it’s possible this is not the first time I’ve had this issue or have had to return a product. They asked for a picture, which I supplied, but have heard nothing since.".
Most users want ShopRite to offer a solution to their issues.
Review authors value the most Location and Layout of Store. Consumers are not pleased with Customer service. The price level of this organization is medium according to consumer reviews.
Media from reviews











































I have had several problems with the deli in Shop Rite on 20th Avenue in College Point
I live in the area and go down the block to Shop Rite...alot. Some times when I go there, I go to the deli.
This deli is a MESS!!! I am NOT the only person who says such a thing. I always have a problem with them. There is usually about 5 or 6 people working in the deli.
You ALWAYS have to wait a long time...long time. I am wondering why are 5 or 6 people working and you have to wait so long. Its not like they are helping the other customers. Last time I was there, I wanted a 1/2 lb of ham.
There was 1 person on line ahead of me who was being taken care of. I waited 20 minutes to be called on...20 minutes!!! WHY??? They are all looking at me, no one else is there, wondering why they arent asking me what I want.
The dimwit asked me where my number was, I said there was no one here when I got here. i didn't take a number. He said thats too bad you need a number. You are a crackpot and said other things to him.
They are all dirty looking, nasty & LAZY!!! I don't go there anymore. I go about 10 mins away just so I don't have to deal with them!!! They should all be fired.
Good people are looking for jobs!!! Great rid of these ***
User's recommendation: Do something with that deli.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Moldy good
Purchased cheese. When I opened it it was moldy. Was sold 4 days after the expiration dating the package
User's recommendation: Beware
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Moldy food
I purchased cheese at ShopRite in Waretown. When I opened it, the cheese was moldy. When I checked the package, it had been sold to me 4 days after the expiration date.
User's recommendation: Beware
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Shorted on my Snap when items were out of stock.
I called the store & they said everything looked good on their end & to call my local Snap. I did & they said the store still owes me $11.08.
Total should be $23.56. The store did not have the Carvel Cake: $15.99. One of the dark chocolate cashews: $5.99 & two cans of the peas: $1.58. Totaling $23.56.
I received back $12.48.
Which doesnt add up. However, I did received someone elses receipt when I received my order & not mine.
User's recommendation: I can’t recommend the English Creek ShopRite. They shorted my SNAP!!!!! And would not help me further.
DISATISFACTION AND LACKOF RESPECT FROM MANAGERS
I HAD CALLED CUST SERV. YESTERDAY ABOUT MERCH I DIDNT BUY AND WAS TOLD IT WOULD BE REFUNDED I WENT TODAY ON SAT THE 9TH AND THE FRONT END SO CALLED SPVSR GRABBED THE RECEIPT NEVER UTTERED A WORD TO ME OR CASHIER ON DUTY AND LEFT AND HAD ME WAIT A GOOD WHILE AND RETRD COCKILY AND STATED I GOT ALL ITEMS ON SLIP OF WHICH I DIDNT AND SAID NASTILY GO OTHER PLACES TO SHOP NOT HERE AND SAID I DONT HAVE TO EXPLAIN *** TO YOU AND I WASNT ANYBODY AND NOT HER BOSS AND THEN I ASKED FOR HER BOSS AND SHE HAD SECURITY ESCORTED BY HER.
SHE IS A LOUD MOUTH TROUBLE MAKER AND SNEAKY AND UNPROFESSIONAL ARGUMENTATIVE KNOW IT ALL AND I DIDNT GET IT ALL AND I SPOKE TO THE ASST. NOT THE INTELLIGENT OLDER MANAGER WHO IS NICE BUT THE *** YOUNGER ONE WHO ONLY GAVE ME TWO DOLLARS FOR THE PUMPKIN KLWHATEVER THAT IT STATED AND I TOLD HIM TO SEE THAT TAPE I PUT BACK TO THE CASHIER TWO ITEMS FOR I DIDNT HAVE ENOUGH CASH TO PAY AND THE TWIN CASHIERS CARRY ON AND TALK AND GIGGLE UNPROFESSIONALLY THE ENTIRE TIME DURING THE TRANSACTION OF WHICH I WAS THERE AND THIS ISNT FAIR TWICE I HAD TO G O IN THE STORE AND THE GIRL IN SO CALLED CHARGE OF FRONT END STORE LAUHED AND INSULTED ME WHEN I GOT 2.00 IN FRONT OF THE MANAGER AND THE MANGR.
SAID TO ME NOTTO COME BACK AND I TOLD HIM TO CHASTIZE HER NOT I AND HE SAID HE WOULD AFTER I LEAVE WHICH I DONT BELIEVE BECAUSE THEY ARE BOTH LOSING LIARS AND CARRY ON HORRIBLY AND MAKE FOOLS OF EVERYONE EVEN WORKERS STATED THAT WHEN I WAS WAITING FOR ALL THIS TO GET MY REFUND WHICH WASNT CORRCT AND ACCURATE AND I WANT IT BACK AND THE TAPE WASNT LOOKED AT BECAUSE THEY LIED ABOUT IT AND DIDNT EVEN SEE ME GIVING THE TWO ITEMS BACK AND THAT WOULDVE BEEN ON THE TAPE THAT IS WHY MY NUMBER 610355**** PLEASE I AM ON DISABILITY AND MY RENT HAS BEEN RAISED 100.00 A MTH AND MONEYS TIGHT NOW AND MY HSBNDS ILL AND I AS WELL. THANKS, CHARLOTTE
Customer complaint
This is my second issue at the store with employees at the fast lane checkout being snooty, went to fast lane checkout and had 25 items and she forced me to go to another lane because I had to many items, when I did have 25 items, I dont want to feel disrespected and disgusted when I go shopping and spending my hard earned money at the store, and to top it all off I was so upset I forgot to give my phone number to take the second cashier to take off all the discount..
User's recommendation: Please do better, customer service is everything
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |The best market
In some shelves are empty products, is better if you fill the products frequently, specially in the meat and eggs place
Incompetent worker,over charge
61 years old took the bus to go shopping widower with three teenage boys go to check out checking out get charged for bags and then tap the charger I know it's a lousy 10 cent next year it's a lousy five bucks I had two of my own bags already with me the twit working couldn't take it off unacceptable on American absolute BS left everything there so you had to pay her to put everything that I didn't bring home to My Three Sons I don't need my blood pressure to go up and in between like a freaking third class citizen buy some girl who's just at High School feel better job of taking care of your customers feel better job of training your step spoke to the manager he was useless tooo8 don't tolerate incompetent staff supermarkets are closing left or right around us are you next
User's recommendation: No purchase was made your staff made me leave my crap at the counter
Customer service
There is a woman named Becky who works customer service in Lacey Shop Rite in Lacey New Jersey
She stands out to me as a happy person who went out of her way twice to help me with a smile.
So much it was worth my effort to send this email
To be clear I'm the opposite of a pissed off customer.
She should train the managers there
Kevin Kazmierski
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Inconsistent return policy
Product I bought rang up wrong price. When I went back, they wanted me to have the product with me.
I dont understand why I would need the product when it was right on the receipt. I had to call corporate office to get a refund of three dollars.
While I was waiting at customer service, the customer in front of me had the same issue and the employee told her she would make an exception on bringing the product back and refunded her money. I think the policy should be consistent if I had a different place to shop I would.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |I can’t login
Thank you for taking your time out and helping me login to my existing account. I really appreciate it. Thank you, ShopRite.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Complaint
I bought chop meat yesterday and today it was brown. I called corporate and resolved with Jasmine, a very nice person who cared a lot.
- Great store
Preferred solution: Full refund
Reset password
Representative was very helpful and solved the issue easily and quickly very pleasant
Obviously very.well trained
Great experience
User's recommendation: Great customer service
Not satisfied
Not satisfied did not get my question answered how much is the price Plus card and how do I sign up for it not good
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |DISCRIMINATION VETTING OF CUSTOMERS
I had an issue where your store, ShopRite, in Sterling, NJ, was not interested and didn't want to follow your policies and procedures to properly refund my EBT card. Even the manager said she didn't want to call the person to accommodate.
My EBT SNAP benefit card number 610434****922548 was maliciously charged twice a week ago without a refund.
Please rectify this as soon as possible. I'm hungry.
- Have edible products
- Employee professionalism questionable
Preferred solution: Full refund
User's recommendation: IF YOU A HOMOSAPIEN DON'T GO TO STERLING NJ SHOPRITE!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible cashiers and managers treatment
The cashier cancelled my transaction before I could pay, and the managers forced me to take everything out of the cart and scan it again. My order was for over three hundred dollars and they wasted two hours of my time.
They did nothing to assist me or try to rectify the problem. They were also very nasty and disrespectful to me.
They didn't even apologize for their mistake. I know that there must have been another way to correct the situation, but they chose to inconvenience the customer who had just spent over three hundred dollars on overpriced and unappealing food.
Preferred solution: Full refund
About
Shoprite is an American food distributor. Shoprite is a chain of supermarkets that was founded in 1946. The company is headquartered in Elizabeth, New Jersey. The tagline of the company is: "This is your neighborhood...This is your ShopRite." The supermarkets of Shoprite are located in the Northeastern U.S. states. During the past decade, many of Shoprite supermarkets have been renovated and became larger. The company is well known for its Can Can Sale that has been held in January starting from 1971 and its new Summer Can Can Sale that has been launched in 2002. At the present time, Shoprite is the leading retail-owned cooperative in the United States.

ShopRite is ranked 58 out of 1076 in Supermarkets and Malls category
USA
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I bet the cashier “just at high school” has better grammar, punctuation and sentence structure in her writing. It’s ironic that you call others incompetent.