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Updated by user Dec 04, 2018

Update: Although I never heard from Shoprite, I brought back coke and diet coke cans last weekend. The machine took about half and I brought the others to the customer service desk and they took those.As a result of this whole experience, I changed my shopping habits. I still go to shoprite but also to other supermarkets and spend less at shoprite overall.

Original review posted by user Nov 04, 2018

This has happened 3 times (in a row) over the last month. I rinse my bottles and cans before returning them.

I bring my bottles and cans to return them but the machine rejects most of the diet coke cans. Most of them I try twice because it does accept some. I take the rejected ones to the customer service desk and they tell me that they cannot accept returns at the desk and to try them again or to go to the beverage place a mile or so South on Deer Park Ave. The last time, the fellow by the desk said that it was against union rules to accept the returns at the desk.

I had looked up the law and to my understanding, it is a violation of NYS law to refuse to take the returns. What the heck???

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Location: Babylon, New York

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Machele Imf

Not sure why you would rinse the cans before you take them for return. Seems like alot of trouble for nothing.

Some machines are "finicky" and unless properly maintained and calibrated will cause the kind of trouble you are experiencing. Best take them to another store---and, of course do your shopping there at the same time as the Deer Park Shoprite doesn't seem to care about your business.

Guest
reply icon Replying to comment of Machele Imf

I rinse them because they are usually in bags my house for a week or two before I bring them back and I don't want to take the chance of them dripping soda on the floor. The reason I mentioned it in the post is that these are not filthy looking cans and bottles.

I like your comment about taking my bottles and business some place else. It is good advice.

Guest
reply icon Replying to comment of Guest-1592562

As a Dumpster Diver, I often had to stop by the Lake and wash the cans and bottles that I had gotten from dumpsters because they would be covered in slime. It was alot of work, but there was a five cent deposit per can and bottle.

I remember seeing that the deposit was 10cents in Michigan, but I doubt that I would have made more money there because people would be far less likely to throw them out with a ten cent deposit on them. Anyway, I worked real hard for hours every day and had the dignity and self respect that comes from making your own money and buying your own food instead of having to deal with all of the rude and unsavory individuals at the free meal places.

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