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Contact ShopRite Customer Service

ShopRite Phone Numbers and Emails

Toll-Free Number:

  • (800) 746-7748
Call customer service
Send Message

Headquarters:

  • (908) 527-3300
    Wakefern Food Corp, Inc.

Legal:

  • (908) 527-7716

Media:

  • (732) 906-5932
  • (732) 906-5216

ShopRite Emails:

Legal
Copyright Infringement Inquiries
Media
daniel.emmer@wakefern.com
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More phone numbers and emails Less phone numbers and emails

How to Contact ShopRite Customer Service?

Most Popular Number:

(800) 746-7748
Total calls: 1 586 Issues resolved: 51 Last call: Feb 15, 2025
author avatar
PissedConsumer Reporter

Dial (800) 746-7748 is the primary hotline for ShopRite customer service supermarkets if you're a customer in the United States seeking assistance. This toll-free number is your gateway to support, available Monday through Friday from 8 AM to 6 PM and on weekends from 9 AM to 5 PM Eastern Standard Time. By making this call, clients can directly engage with an agent to seek assistance with products, orders, memberships, or accounts. The toll-free hotline facilitates straightforward access to live support from ShopRite, aiming to promptly address customer queries and resolve concerns.

To reach out to ShopRite customer service support on the web, clients are urged to navigate to www.shoprite.com. Towards the upper section of the homepage, a "Customer Service" link graces the main menu. Activating this link unfurls a dropdown, providing access to the "Contact Us" option. The selection of this option triggers the appearance of an online form, enabling customers to furnish details like their name, email, phone number, and a description of the issue necessitating assistance—ShopRite endeavors to attend to all web form submissions within two business days.

Situated within the confines of PO Box 7812 in Edison, NJ 08818, the designated mailing abode for the ShopRite headquarters supermarkets emerges as an ordained point of contact for dispatching pivotal missives or paperwork towards ShopRite's uppermost echelons and central nerve center. The vigilance maintained over this corporate domicile proves instrumental in expediting the precise conveyance of sundry communications, be they grievances or queries, adeptly steering them to the designated departments for streamlined resolution.

As mentioned above, standard ShopRite customer service hours are Monday through Friday from 8 AM to 6 PM and Saturday and Sunday from 9 AM to 5 PM Eastern Standard Time. During these hours, customers can call the toll-free number or email customer service to have questions answered by a live agent. These posted hours ensure that support staff are available to provide direct assistance for ShopRite during regular business hours.

ShopRite Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • ShopRite Customer Service is rated at 1.8 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    93% phone 7% email
  • The best phone number to call ShopRite is 8007467748. 84% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 64% of customers reported contacting a real person successfully.

  • The average hold time is up to 3 minutes. The longest wait times are on Wednesday, while the shortest are on Saturday. The average call time is 3 minutes.

  • Be prepared for the call as ShopRite may ask you for the following information to identify you as a customer: first and last name, email or phone number.

View full overview ›
PissedConsumer Club

Contact Information

ShopRite Website:

ShopRite Help Center:

Corporate Office Address:

Wakefern Food Corp, Inc
PO Box 7812
Edison, New Jersey 08818
United States

Other Info (opening hours):

Hours:

Monday - Friday: 8:00am - 6:00pm

Saturday - Sunday: 9:00am - 5:00pm


Other Location:

Headquarters

Wakefern Food Corp, Inc.

5000 Riverside Dr.

Keasbey, NJ 08832

United States



More contact details

Fax:

+1 908-527-3766

ShopRite Customer Service Reviews

1.8 / 5
Poor
Angelo T Rhh
The best market

In some shelves are empty products, is better if you fill the products frequently, specially in the meat and eggs place

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Finnegan Krd
Not satisfied

Not satisfied did not get my question answered how much is the price Plus card and how do I sign up for it not good

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Jese Ljg
Inconsistent return policy
stars-rating stars-rating stars-rating stars-rating stars-rating
2.0

Product I bought rang up wrong price. When I went back, they wanted me to have the product with me.

I dont understand why I would need the product when it was right on the receipt. I had to call corporate office to get a refund of three dollars.

While I was waiting at customer service, the customer in front of me had the same issue and the employee told her she would make an exception on bringing the product back and refunded her money. I think the policy should be consistent if I had a different place to shop I would.

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How Good is ShopRite's Customer Service?

Jaye Guy
Jaye Guy
Feels Disappointed | Aug 18, 2024

Horrible … my problem still wasn’t solved

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Rozalyn Yqr
Rozalyn Yqr
Feels Satisfied | Jul 21, 2024

Well done

Read full quote
Kristina Pbw
Kristina Pbw
Feels Satisfied | Apr 03, 2024

, Everything worked out okay. Every. Thing.

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Shterna Qmq
Shterna Qmq
Feels Disappointed | Feb 07, 2024

Your Danville location I worked for the company, ran into racial profiling misrepresentation of a company. You have five days to handle any grievances that are sent to HR that was not the situation in my case when I requested all documents to be given to me, I was told that they are not giving me no documents, and I was terminated not even 30 days after a racial complaint was sent to HR, therefore being wrongfully terminated

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Teddie Vni
Teddie Vni
Feels Disappointed | Aug 02, 2023

No one came on the phone. You can only press one and it’s not for some thing I need it no help never got my ShopRite card. App fixed is still messed up and nobody still help me after two attempts.

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Vanessa S Deq
Vanessa S Deq
Feels Disappointed | Jul 16, 2023

No at all

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Summary of ShopRite Customer Service Calls

1.9K TOTAL
CALLS
03:08 AVG CALL
DURATION
9% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call ShopRite?

Product/ Service Question:

  • “Phone number will not work”
  • “Customer complaint”
  • “Complaint”

Request for Information Question:

  • “Need help”
  • “I got something about substitutions and I clicked yes but I don’t know if it went through or not. I’m blind so can you confirm it for me thanks.”
  • “Can't figure out how to check out and Order online for pickup”

Account Question:

  • “Check balance on gift card”
  • “Sign up for Price Plus card”
  • “Account in ShopRite app”

Payments and Charges Question:

  • “Payment”
  • “Having a payment problem”
  • “Can not load digital coupons to my account”

Cards Question:

  • “Enquiries on the shoprite gift card”
  • “Gift card”
  • “Card balance”

Staff Question:

  • “Customer service”
  • “On professional customers service”
  • “Complaint on rude employee”

Shipping and Delivery Question:

  • “Substituted many items but sent me no eggs and no bread so now I have to get on a bus and go to the store anyway after paying a delivery fee ridiculous”
  • “Waiting ten hours for my delivery”
  • “Modify delivery date”

Employment Question:

  • “W2”
  • “In reference to my W2 form”
  • “401k pension”

Website/ Application Question:

  • “Application”
  • “On line shop rite app not work on”
  • “Cant get on website”

Return/ Replace Question:

  • “Change of address”
  • “Return issue”
  • “Change account”

Activation/ Cancellation Question:

  • “Cancelled order”
  • “Activate card”
  • “Cancel order”

Refund Question:

  • “Refund”
  • “Refund now”
  • “I had bought a cake and lost my receipt for my cake and I told the what time I paid for the cake and asked them to look on video at the time I paid and they told me no receipt I can't get my money back or the cake I am a loyal customer”

Other Question:

  • “Customer care”
  • “Would not honor sale price”
  • “Cake was stale that I brought yesterday”

Compare ShopRite Customer Service To

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